Technical Service Representative

Primary Purpose

The primary purpose of this position is as follows:

Technical Service Representatives provide product support to internal Tnemec personnel as well as outside customers and agency representatives and their staff.  Tnemec Technical Services offers a wide variety of product support for all Tnemec products from specification to application and from the beginning of a product’s service-life cycle to the end.

Duties and Responsibilities

Listed below are the primary duties that will be performed:

• TSRs must continue their education in the coatings industry to show advancement towards a mastery of industry knowledge including:
  • Corrosion Prevention
  • Industry standard test methods
  • Industry standard specification requirements
• TSRs must continue their education in the coatings industry to sow advancement towards a mastery in the following categories:
  • Coatings technology
  • Application and equipment techniques
  • Inspection equipment and techniques
  • Test methods and equipment
  • Advanced written and verbal communication skills
• Perform department tasks as assigned including technical services such as:
  • Product complaint investigation
  • Product support via telephone and e-mail correspondence
  • Field work including
    • Job start-up support
    • Product complaint trouble-shooting
    • New product demonstrations
    • Failure analysis sample collection
    • Other field work as deemed necessary
  • Laboratory work including:
    • Material application evaluations (MAEs)
    • Formal adhesion testing of Tnemec products over various products and substrates
    • Product demonstrations
    • Ad hoc product testing
    • Sample-chip analysis
  • Product support via written correspondence including:
    • Technical Service Preliminary Research Summary
    • Reports on generic analysis and overcoat analysis
    • Product failure analysis
    • Filed trip reports
    • Customer form letters
  • Provide support for the training of:
    • Customers
    • Agency Representatives new hires
    • Technical services new hires

Qualifications

Qualifications

• NACE Level 2 CIP certification
• Proven history of high-quality performance in a similar role
• Effective written and verbal communication
• Aptitude for basic mathematical skills
• Capability to complete assignments independently with minimal supervision
• Ability to move objects up to 100 pounds
• Proficiency in handling field assignments with minimal supervision
• Ability to remain customer-focused in confrontational scenarios
• Willingness to travel alone regularly on company business, sometimes for extended periods of time
• Field painting experience is a plus