Returned Goods Policy
Returned Goods Policy
Returned Goods Policy
- Only unopened Tnemec labeled containers are returnable.
- No material may be returned without prior written authorization. Prior to granting authorization, consideration of quantity and resale possibilities will be evaluated and may be deemed unsaleable, thus not granting authorization to return. Only standard colors will be considered. A duplicate copy of the written authorization form must accompany the return. Unauthorized return material will not be accepted.
- Credit will be issued for unopened containers of Tnemec coatings when returned within 90 days of original shipment. This is subject to acceptable condition of the returned goods as determined by inspection upon receipt. Authorization must be obtained prior to return. Amount of credit will be as follows:
- 85% of invoice price for material returned in a restocking condition.
- 50% of invoice price for material returned that requires reworking or repackaging.
- Tnemec coatings which upon receipt are determined to have no salvage value for credit (including custom colors and material past shelf life) will be subject to a disposal fee of $10.00 per gallon. The material being returned for evaluation must be returned to KC or Baltimore.
- Authorized returns must be shipped freight prepaid by customer.
- Series 700, V700, 701 & V701 HydroFlon, up to 12 gallons of Standard Colors are returnable for credit.
- Authorized returns must be returned to the original shipping location unless authorized by the Distribution
Center Manager prior to the return. - The following products are non-returnable:
- ECL
- EJ45V
- ERCME3
- Mortartec Hydrxx-1
- Mortartec Hydrxx-3
- Mortartec Silicate
- Series 090
- Series 091
- Series 098
- Series 1 Omnithane
- Series 100
- Series 1070, 1070V, 1071, 1071V, 1072, 1072V Fluoronar: All Components
- Series 1077 Enduralume: All Components
- Series 1078 & 1078V Fluoronar Metallic: All Components
- Series 120-5001 & 120-5002 Vinester: All Components
- Series 121 Vinester
- Series 130
- Series 1402 ProPolymer: All components
- Series 1415 Vinester: All Components
- Series 1416 Vinester: All Components
- Series 1418 Vinester: All components
- Series 1420 ProPolymer: All Components
- Series 1422 ProPolymer: All Components
- Series 1428 Vinester: All components
- Series 1430 ProPolymer: All Components
- Series 1432 ProPolymer: All Components
- Series 1436 Vinester: All Components
- Series 1438 Vinester: All Components
- Series 1439 Vinester: All components
- Series 152 Tneme- Tape
- Series 191
- Series 195
- Series 206SC ChemBloc: MCK Part C
- Series 210 Even-Flow SL: Part C
- Series 211-0212 Coarse Glass Bead
- Series 211-0213 Fine Glass Bead
- Series 211-0214 Fumed Silica
- Series 211-0215 Fiberglass Mat
- Series 211-0216 Fiberglass Mat
- Series 211-0217 Slow Set Additive
- Series 211-0219 Plasticizer
- Series 211-0225 Carbon Mat
- Series 211-0226 Fiberglass Mat
- Series 211-0227 Fiberglass Mat
- Series 211-0228 Woven Roving
- Series 211-9106 Silica Free Mortar
- Series 211-9111 Bulking Additive
- Series 211-9215 Abrasion Resistant Mortar
- Series 217 MortarCrete
- Series 218 & N218 MortarClad: Part C
- Series 237-0301 Power-Tread: Part C
- Series 237SC ChemBloc: MCK - Part C
- Series 238-0301 Power-Tread: Part C
- Series 239-0301 Chem-Tread: Part C
- Series 239SC ChemBloc: MCK - Part C
- Series 241 & N241 Ultra-Tread MVT: Part C
- Series 242 & N242 Ultra-Tread: Part C
- Series 243 & N243 Ultra-Tread V: Part C
- Series 244 & N244 Ultra-Tread M: Part C
- Series 245 Ultra-Tread S: Part C
- Series 246 & N246 Ultra-Tread Glaze Part C
- Series 251SC ChemBloc: All Components
- Series 252
- Series 252SC ChemBloc: All Components
- Series 262 Elasto-Shield: All Components
- Series 264 Elasto-Sheild: All Components
- Series 265 Elasto-Shield TG: All Components
- Series 273 Stranlok ML: Parts C & D
- Series 2E28
- Series 315 Fiberglass
- Series 394 PerimePrime
- Series 406 Elasto-Shield: Part A
- Series 41 -0091
- Series 431
- Series 469 & 470 LavaCrete: Part C
- Series 469, 479 & 489: Part C
- Series 479 LavaCrete: Part A, B, C
- Series 489 LavaCrete: Part A & B
- Series 629 CT Densifyer
- Series 88HS Azeron H.S. Primer
- Series 90-G1K97, 93-H20 & 94-H2O Tneme-Zinc
- Series 945
- Series 971 Aerolon
- Series 972 Aerolon Marine
- Series 975 Aerolon
- Series B264
- Series B90E92
- Series ERCHY1
- Series ERCHY3
- Series ERCMO1
- Series FC22- WH08-UT
- Series G312
- Series N222 Deco-Tread: Part C
- Series N223 Deco-Trowel: Part C
- Series N224 Deco-Fleck: Part C
- Series V260 Tneme-Bond
- Series V530 Omnithane