Technical Service Representative

Primary Purpose

The primary purpose of this position is to provide top-notch product support to internal Tnemec personnel, external customers, and agency representatives and their staff. Tnemec Technical Services offers a comprehensive range of product support for all Tnemec products, from specification to application, and throughout the entire service-life cycle of a product.

Duties and Responsibilities

The primary duties to be performed, with a strong emphasis on general responsibilities, include:

• Continuously develop expertise in the coatings industry, including:
  • Corrosion prevention o Industry standard test methods
  • Industry standard specification requirements
  • Leverage field experience to provide practical and effective solutions to customers and contribute to the team's overall knowledge base (experience in field painting is a plus).
• Enhance knowledge and skills in the following categories:
  • Coatings technology
  • Application and equipment techniques
  • Inspection equipment and techniques
  • Test methods and equipment
  • Advanced written and verbal communication skills
• Perform department tasks as assigned, including but not limited to:
  • Product complaint investigation
  • Product support via telephone and email correspondence
  • Fieldwork, including:
    • Job start-up support
    • Product complaint troubleshooting
    • New product demonstrations
    • Failure analysis sample collection
    • Assist with equipment rental and staffing support for plural applied coatings, ensuring efficient and effective project execution.
    • Other fieldwork as deemed necessary
  • Laboratory work, including:
    • Material application evaluations (MAEs)
    • Formal adhesion testing of Tnemec products over various products and substrates
    • Product demonstrations
    • Ad hoc product testing
    • Sample-chip analysis
  • Product support via written correspondence, including:
    • Technical Service Preliminary Research Summary
    • Reports on generic analysis and overcoat analysis
    • Product failure analysis
    • Field trip reports
    • Customer form letters
  • Provide support for the training of:
    • Customers
    • New Agency Representatives

Qualifications

• NACE Level 2 CIP certification
• Proven history of high-quality performance in a similar role
• Effective written and verbal communication
• Aptitude for basic mathematical skills
• Capability to complete assignments independently with minimal supervision
• Ability to move objects up to 100 pounds
• Proficiency in handling field assignments with minimal supervision
• Ability to remain customer-focused in confrontational scenarios
• Willingness to travel alone regularly on company business, sometimes for extended periods of time
• Field painting experience is a plus